Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using Stagetrac ("the Service"), you ("User", "you", or "your") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Stagetrac Pty Ltd (ABN 24 702 464 284). Your use of the Service indicates your acceptance of these Terms.

2. Description of Service

Stagetrac is a job tracking and workforce management platform designed for manufacturing workshops and similar businesses. The Service includes web and mobile applications for task management, time tracking, employee management, photo documentation, and optional connections to third-party accounting or payroll services (currently Xero and MYOB) that you choose to enable.

The Service is provided for business use only. Stagetrac is not intended for personal, consumer, or non-business use.

3. Account Registration and Responsibilities

To use the Service, you must:

• Register using a valid business email address (personal email providers are not accepted)
• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the confidentiality and security of your account credentials
• Be at least 16 years of age
• Have the legal authority to bind yourself or your organization to these Terms

You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

4. Acceptable Use Policy

You agree NOT to:

• Use the Service for any unlawful, illegal, or unauthorized purpose
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Interfere with, disrupt, or overload the Service or its infrastructure
• Upload viruses, malware, or any malicious code
• Transmit spam, chain letters, or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Share, sell, or transfer your account credentials to unauthorized persons
• Use the Service to harass, abuse, defame, or harm others
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Circumvent any security measures or access restrictions

Violation of this Acceptable Use Policy may result in immediate termination of your account without notice or refund.

5. User Data and Content

Ownership:You retain ownership of all data, content, and materials you upload to the Service ("User Content"). By using the Service, you grant Stagetrac a limited, non-exclusive license to store, process, transmit, and display your User Content solely as necessary to provide the Service.

User Responsibility: You are solely responsible for:

• The accuracy, quality, and legality of your User Content
• Ensuring you have all necessary rights and permissions to upload User Content
• Complying with all applicable privacy and data protection laws
• Obtaining consent from employees or third parties whose data you input into the Service

6. Data Backup

Workshop records and uploaded files are stored in Australia (Sydney). Database records are covered by point-in-time recovery for 7 days, daily backups kept for 14 days, and weekly backups kept for 98 days. Those backups are for restoring the platform.

Photos, videos, and documents are stored in Sydney. They are not kept in a separate file backup. You can export your records and files from Account Settings.

We do not guarantee that data will never be lost. If it is, liability is limited as set out in section 9. It is not excluded altogether.

7. Security

No system is perfectly secure. We use encryption in transit and at rest, require multi-factor authentication for dashboard users, and keep customer workshop data separated by company.

If we confirm a security incident that involves unauthorised access to, or loss, alteration, or disclosure of, your personal data, we will notify you within 72 hours. The notice will describe what happened, the categories of data affected, what we are doing, and how to contact us.

Liability for a security incident is limited as set out in section 9. It is not excluded altogether.

8. Service Standard

We will provide the Service with reasonable care and skill.

We do not guarantee that the Service will be uninterrupted or error-free, that it will be available at every moment, or that it will be free of defects. We do not promise a particular uptime percentage.

Nothing in these Terms excludes a guarantee or right that cannot legally be excluded.

9. Limitation of Liability

To the maximum extent permitted by law, Stagetrac is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or goodwill.

Our total liability for any claim arising out of the Service, including data loss, a security incident, or downtime, is limited to the fees you paid to Stagetrac in the 12 months before the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.

10. Your Responsibility for Your Content

You will cover Stagetrac's reasonable losses and legal costs arising from:

• Content you upload, if you did not have the right to upload it
• Your breach of these Terms
• Your unlawful use of the Service

This does not apply to a claim caused by our own breach, negligence, or a security incident on our side.

11. Service Availability and Modifications

Service Availability: We strive to maintain reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Service Modifications: We may add, change, or remove features. If a change materially reduces the Service, we will give reasonable notice where we can.

Discontinuation: If we discontinue the Service, we will give reasonable notice where we can and allow you to export your data. Liability for discontinuation is limited as set out in section 9.

12. Subscription Plans and Payment

Stagetrac offers various subscription plans including a free tier. By subscribing to a paid plan, you agree to:

• Pay all applicable fees in accordance with the selected plan
• Provide valid and current payment information
• Accept automatic renewal unless cancelled before the renewal date
• Pay any applicable taxes

Refunds: Subscription fees are generally non-refundable except as required by applicable law. No refunds will be provided for partial months or unused features.

13. Account Termination

Termination by You: You may request account termination at any time by contacting us at admin@stagetrac.com. Before termination, you may export your company data from Account Settings.

Suspension by Stagetrac:We may suspend the Service immediately for non-payment, unlawful use, or a material breach of these Terms. For any other ending of a paid subscription, we will give at least 30 days' notice.

Effect of Termination: Your right to use the Service ends. We will delete production database records, authentication accounts, and live files within 30 days. Copies already inside a database backup expire with that backup (14 days for a daily backup, 98 days for a weekly backup) and are used only to restore the platform. We will provide written confirmation of deletion on request. Certain records may be retained where required by law (up to 7 years).

14. Force Majeure

Stagetrac is not liable for a failure or delay in performing an obligation where that failure or delay is caused by circumstances beyond Stagetrac's reasonable control. This applies only to the extent the event was outside that control, and only where the failure or delay was not caused or materially contributed to by Stagetrac's breach of these Terms or by a failure to exercise reasonable care.

Examples include:

• Natural disasters (floods, earthquakes, fires, storms)
• Acts of war, terrorism, or civil unrest
• Epidemics, pandemics, or public health emergencies
• Government actions, laws, or regulations
• Power outages, telecommunications failures, or internet disruptions
• A failure of a third-party service provider, where that failure was outside Stagetrac's reasonable control
• A cyberattack, hack, or denial of service attack, where that event was outside Stagetrac's reasonable control

A failure caused by the way Stagetrac designed, configured, or operated the Service is not beyond reasonable control merely because a third party or an attacker was also involved.

15. Intellectual Property

The Stagetrac name, logo, and all related marks are our trademarks. The Service and its original content, features, and functionality are owned by Stagetrac Pty Ltd and are protected by copyright, trademark, patent, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

16. Third-Party Services

The Service may integrate with or contain links to third-party services, websites, or applications. We are not responsible for the content, privacy policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

Customer-connected integrations:The account owner may connect a third-party service such as Xero or MYOB so that Stagetrac can send timesheet hours into that service or, with MYOB, import quotes as Stagetrac jobs. Connecting is optional. By connecting, you authorise Stagetrac to access the organisation or company file you select, using the scopes you approve at sign-in. You remain responsible for the accuracy of hours you send, for matching workers and pay rates correctly, for reviewing and approving timesheets in the third-party service before they affect pay, and for checking jobs created from imported quotes. You can disconnect at any time from the Integrations page. After disconnect, Stagetrac stops accessing that organisation or company file. The third-party service's own terms and privacy policy apply to data once it is in their system.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and delete your account.

18. Dispute Resolution

Before starting legal proceedings, you agree to contact us and attempt to resolve the dispute informally. If it is not resolved informally, either party may bring it in the courts of Queensland, as set out in section 19.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict of law principles. Any legal proceedings shall be conducted in the courts of Queensland, Australia.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, are the agreement for use of the Service through the website. If you and Stagetrac Pty Ltd sign a separate written agreement, that agreement prevails where it conflicts with these Terms.

22. Contact Information

For questions about these Terms of Service, please contact us at:

Stagetrac Pty Ltd
ABN 24 702 464 284
Email: admin@stagetrac.com